— With additional reporting from Chris Brandrick
The City of Lincoln Council have spent around £300,000 on revamping the public information area of the City Hall on Beaumont Fee, which was officially inaugurated on Wednesday, July 7.
The City Council says that it receives around 46,000 visitors yearly enquiring about its services, so it consolidated into one space at the City Hall the Property Office (which was closed off from Silver Street) and the cash office, alongside its customer services team.
“These improvements have been needed for some time,” said Councillor Sandra Gratrick (pictured), who inaugurated the opening. “Purchasing City Hall has allowed us to make these changes in an affordable way that will reap benefits for thousands of people who rely on our services,” Gratrick added.
The new space is called the Customer Access Centre and has actually been in operation for just over a month, before the official unveiling. It includes a new self-service area for access to online services through the council’s intranet, and seven interview rooms for pre-arranged appointments.