In the last month, over 2,000 people in Lincolnshire used the new 111 non-emergency NHS urgent care number.
This could mean that 2,000 fewer people have used the 999 number, freeing the line for life-threatening emergencies.
111 was launched in November and is currently still trialled in Lincolnshire before it is rolled out to the rest of the country.
Callers have so far received professional advice for their problem and information, dental services and GP Out of Hours care.
The service is aimed at people who need urgent help fast but do not know who to call for medical help.
NHS Lincolnshire’s Dr Ruth Livingstone said: “The 111 service has been well received and is already making it easier for people to access health services.
“111 is helping patients get the most appropriate care for their symptoms, quickly, whilst reducing any unnecessary pressure on A&E and emergency services.
The number does not replace 999 for emergency problems or routine appointments with a doctor.
The trial will run for another 11 months before it is decided if the service would benefit the whole country.