Lincoln GP surgery gets praise across the board in latest inspection

A Lincoln GP surgery has been praised for its service to 10,000 patients in a recent inspection by the Care Quality Commission.

Minster Medical Practice in Lincoln was ranked as “good” in all five key areas following an inspection in August, including safety, effectiveness and in response to patients’ needs.

In the CQC report, which was published on January 7, inspectors said: “Data showed patient outcomes at Minster Medical Practice were at or above the national average.

“The practice had good facilities and feedback from patients about their care and treatment was consistently and strongly positive.”

According to the report, patients said they were treated with dignity and respect and they were involved in decisions about their care and treatment.

Jo Downes, practice manager at Minster Medical Centre, said: “We strive to provide a caring, safe, high quality service for each and every patient and their family – including carers.

“We are pleased to have been awarded a CQC rating of Good across all categories. This is a very positive result for the hard work of our outstanding team.”

There were however some areas outlined where the provider should make improvements. These included making sure a patient participation group is in operation and regularly reviewing complaints.

The GP was also advised to put a system in place to identify the risks of healthcare associated infections.

Minster Medical Practice, based in Cabourne Avenue, is one of 37 surgeries belonging to NHS Lincolnshire West Clinical Commissioning Group.

Claire Darbyshire, senior quality and engagement manager at the CCG, said: “We are very pleased to see Minster Medical Practice secure its good rating.

“It is crucial our staff carry out an effective and caring service, in a safe environment.”

The CCG is one of four across Lincolnshire, and more than 200 countrywide, which work to buy healthcare for its respective group of residents.

Lincolnshire West includes 240,000 people living in Lincoln, Gainsborough and surrounding villages.