Firefighters were called to the rescue of two adults and a child in a lift on the new Lincoln High Street level crossing after they were trapped for over 45 minutes.
Crews from Lincolnshire Fire and Rescue were called to the scene at the new bridge just before midday on Thursday, September 15.
There have been no reports of any injuries as a result of the incident and fire crews remained on site into the afternoon while engineers arrived to carry out repairs.
As previously reported, contractors were called back to the £12 million footbridge on Lincoln High Street just six weeks after it opened at the end of June due to subpar standards on stepped access.
Andy Kirman told The Lincolnite: “My wife and I tried using that waste of money bridge earlier this week.
“One lift has the doors open and close three or four times before moving and when we got to the other side I had to help my wife carry our baby and pushchair with medical oxygen down the stairs as the other lift was stuck between floors.”
A Network Rail spokesperson said: “The fire brigade informed us after 11.45 that two adults and a baby had become trapped in a broken down lift on the south side of Lincoln High Street footbridge. An engineer arrived on site and opened the lift doors within an hour and no injuries were sustained. The cause of the failure is under investigation.”