Employer City of Lincoln Council
Industry Control Centre
Contract Part Time
Job Type Permanent
Salary £18,171 - £20,268
Want to make a difference to the lives of vulnerable people? We are looking to recruit a Day time Control Centre Operator to join our hard working and dedicated team in our monitoring and response centre based in Lincoln
We provide a range of services to vulnerable people 24 hours a day 7 days a week through our Monitoring and Response Centre. Our operators provide assistance to people and help them to live safely and independently in their own homes for longer. Our centre also provides a range of call handling services to other organisations ensuring a varied and challenging role.
This vacancy has arisen based at City Hall, Lincoln, you would be required to work in a team of Operators providing a monitoring service for the elderly or vulnerable and a referral service for dealing with out of hours Council emergencies (such as emergency repairs to Council properties).
You would be guaranteed 28 hours per week, which would normally be worked on a two week rotating shift pattern that includes every other weekend. You would be required to cover the work of the other Operators during periods of holidays and sickness.
Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive an induction training programme when you join us and on-going training to support your development.