Employer Andrew & Co LLP
Contract Part Time
Job Type Permanent
At Andrew & Co Solicitors, we are a forward looking, award winning, leading regional firm of solicitors with offices in Lincoln and Newark. We provide staff exceptional opportunities in an exciting and supportive working environment, our culture encourages our individuals to develop expertise in their own professional area.
We are looking to appoint a File Auditor based at our Lincoln Office.
To be a key part of the overall system and process for the effective management and supervision of client work by:–
- using team specific checklists, owned and to be developed by each team, to undertake non technical file audits;
- auditing compliance with the Firms policies and procedures as set out in the Office Manual;
- reporting audit outcomes to the Chairman and COLP;
- working with the Chairman and COLP to improve standards of service delivery, outcomes and consistency for clients, and to reduce the risk of regulatory breaches and PII premiums.
- Audit a specified quota of files per quarter using objective, team specific benchmark criteria owned and to be developed by each Team in conjunction with the COLP.
- Log the data arising from such audits via the IT system.
- Report on individual and team performance to the Chairman.
- Track changes in compliance levels.
- Monitor improvement measures taken by the Teams.
- Audit the firms internal procedures as directed by the COLP once per month.
- Report the outcome of the internal audit to the COLP.
- Self motivated and proactive with the ability to work on own initiative (once training has been given) with good prioritisation and ‘on time’ delivery.
- Capable of building good working relationships across the firm.
- Excellent internal and external client focus, with ‘can do’ attitude.
- Methodical, objective and with a very high level of attention to detail.
- Empathetic to the needs of clients.
- Resilient and enthusiastic.
- Good communication skills.
- Sound working knowledge of IT system to include Excel (training will be provided if needed).