October 28, 2013 11.08 am This story is over 121 months old

Is it time for a website redesign?

Refresh time: Lava’s Lisa Yates explains when and why its time for your website to get a redesign.

Nowadays, a company website is often the first port of call a customer will turn to when reaching out to a business – and first impressions count. Within seconds of visiting a site, a customer will have made up their mind whether to continue browsing and find out more about your business, or move on elsewhere. For this reason, a company website cannot risk being outdated.

Many businesses think that once a website has been created, that is it; however, every website needs to be kept updated regularly, and occasionally, it will need a redesign.

How do you know when your site needs a revamp? Take into consideration the key performance indicators you look for when analysing your website, like:

  • How many visits do you receive?
  • What is your bounce rate?
  • What is your conversion?
  • How long do visitors spend on your website?

If you are not hitting your targets, it’s time to consider a makeover. Below, I have highlighted a few important factors to consider that may need refreshing to help ensure your website is reaching its maximum potential.

Your website should always look fresh and modern. It is a representation of your brand and by looking outdated, confusing or cheap, it could greatly impact the customers’ opinions and your overall credibility.

It’s important that a website’s structure and design is clear and uncluttered. Users should be able to quickly navigate around the site and information should be easy to find. If your website’s too difficult to browse through, visitors will likely give up and search elsewhere.

Keep the content on your website current and make sure it displays the most relevant and up-to-date information about your company. Over time your business may have expanded or changed, and outdated information and can be confusing or misleading to viewers.

Website structures need to be reviewed and altered occasionally, so they can be clearly viewed on mobile devices. If your site isn’t accessible on all platforms, you may end up losing potential business – especially with mobile and tablet devices becoming the most common way to access the internet.

How high does your website appear in search engine results? The structure of your website and placement of keywords can have a huge impact on how easily prospective customers find your site. For example, keywords that feature frequently and prominently throughout your site will help move your site higher up the list of search engine listings and reach a larger audience.

Website users change, so for a redesign to be effective, focus on the areas that need improvement, what works and what doesn’t, and meeting the changing needs of customers.

When was the last time you had a website redesign? I would love to know your thoughts, drop me a line at [email protected] or tweet me @Lava_Lisa.

Lisa Yates is the design manager at Lava, an award-winning marketing agency in Lincoln.