January 3, 2019 9.30 am This story is over 62 months old

Lincoln care home rated ‘good’ by inspectors

Staff are celebrating the report
Lincoln FC players with a resident at the home during the home's celebration of a recent extension

Inspectors have released their latest report for Lincoln care home Bernadette House.

The home received an overall ‘good’ rating following the recent inspection by the Care Quality Commission.

Bernadette House was judged to be safe, caring and responsive, with carers seen to demonstrate a good understanding of how to ensure that residents received a high level of care and were treated with dignity and respect.

As part of the process, inspectors questioned clients and their families on the quality of care received and praised the positive relationships that staff had developed with residents and their families as a result.

One relative stated that: “Management here are fantastic. I’ve seen that with everyone, they treat them as people – like friends.”

The home was also given a few areas for improvement such as the effectiveness of the service. Inspectors added that residents’ care records, in particular regarding wishes and decisions, should be better documented.

Elizabeth Stephens, owner of Bernadette House care home, said: “As a team, we work tirelessly to ensure that we’re delivering the best care possible. I’d like to thank the team for their dedication to the job and endless enthusiasm for the service we provide.”