Financial tech company PayPal has said it will be offering refunds to people who bought tickets to events at Lincolnshire Showground that were promoted by a firm that ceased trading before the shows could take place, after weeks of fallout.
Lincolnshire Showground was due to play host to a live gig by pop band McFly on July 8, and an event called Comedy in the Park, starring the likes of Rob Beckett, Al Murray and John Bishop, the day after.
The events had been put on by a company called M&B Promotions, and both had been postponed from their original July 2021 dates due to the COVID-19 pandemic.
Headline act John Bishop, along with Russell Kane, Al Murray, Rob Beckett and other comedians, were due to perform at Lincolnshire Showground. | Photo: Comedy in the Park
However, in February 2022 the shows were cancelled for good, following an announcement from M&B Promotions that it would cease trading along with its sister ticketing company Simple Ticketing Ltd.
In a statement posted to customers and the M&B Promotions website, the company said: “It is with a heavy heart and deep regret that we must announce the cancellation of all of our scheduled events, and the end of operations for M&B Promotions Ltd and our ticket platform Simple Ticketing Ltd.
“Despite the best efforts of everyone involved, this combined with the extreme logistical and financial setbacks caused by the pandemic mean it’s no longer viable for us to continue trading.”
Addressing the frustration of numerous ticket buyers, the company said that customers should contact PayPal for a refund if they bought their tickets via easyticketing.co.uk, or their bank card provider to administer a charge back.
The plot thickened when hundreds of customers spoke out about their difficulty getting refunds, due to a PayPal policy which meant you only had 180 days to report a problem and ask for your money back.
Despite the initial events being postponed by the pandemic, this factor was not considered, so people who bought a ticket when the shows were first announced in 2020 had surpassed the 180 day deadline, and could not get refunds.
| Photo: Steve Smailes for The Lincolnite
A Facebook support group was set up by ticket buyers for M&B Promotions events across the country, including various Comedy in the Park shows, as well as UB-40 and McFly gigs.
PayPal has now responded, and it has confirmed that the 180 day policy will be waivered and customers are entitled to refunds no matter when they bought the tickets.
A spokesperson for PayPal told The Lincolnite: “Most of our customers use PayPal every day without any issues, but sometimes things don’t go as expected and that’s why we offer our Buyer Protection programme. Customers have 180 days from the date of a payment to tell us about a problem with their purchase under PayPal’s Buyer Protection programme.
“Given the exceptional circumstances, we have decided to accept and review Buyer Protection claims after the 180-day deadline for customers who used PayPal to pay Simple Ticketing for tickets to events.
“We will be using our discretion to make goodwill refunds to customers who have eligible claims under the terms of the Buyer Protection programme. We will be contacting customers who have already made a claim, including those whose claims we previously rejected as beyond the 180-day deadline. We will also consider further claims.
“We’d like to thank customers for their patience as we work through their claims in these exceptional circumstances.”
According to the Northamptonshire Telegraph, PayPal will be refunding tickets for the M&B events at Wicksteed Park, a venue which had previously said the promotions firm didn’t pay them any money and ignored multiple contact requests before going under.
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A family-run jewellers with more than 50 years’ experience is relocating from Newark to open in Lincoln’s Cornhill Quarter next week.
Smiths The Jewellers was based on Balderton Gate in Newark for 18 years, but it will now move into the unit previously occupied by Oxfam at 26-27 Sincil Street.
The new shop will open at 10am on Saturday, June 4 and the business has collaborated with Chambers Florists, also of the Cornhill Quarter, to do a jubilee themed window display.
Smiths The Jewellers is a traditional family-run business selling a wide range of jewellery, both new and pre-owned, as well as buying unwanted and broken jewellery. The shop will also offer services such as repairs, alterations and valuations.
The four employees will move over to the new shop and two new jobs have also been created.
Business owner Sonya Smith is the third generation of a family of jewellers and she told The Lincolnite: “We had some amazing customers in Newark, and also who travelled from Lincoln. We are excited to be opening in Lincoln.
“The Cornhill Quarter is vibrant and such a nice place to be and will allow us to expand. We are a great family business with a lot of loyal followers.”
The trial of a Skegness woman who denies causing the death of Nottingham Trent University student Hope Starsmore by dangerous driving has been put back until next year.
Rebecca Porter, 33, of Cottesmore Close, Skegness, was due to go on trial at Lincoln Crown Court on June 27. Her trial was expected to last four days.
However a pre-trial hearing at Lincoln Crown Court was today (Friday) told more time is needed to gather evidence from expert witnesses.
Judge Catarina Sjolin Knight told Ms Porter her trial would now be listed at Lincoln Crown Court on April 17 next year.
Granting Ms Porter unconditional bail Judge Sjolin Knight explained to her: “Unfortunately there is very little realistic prospect of this trial being ready for June 27.
“I know that is difficult for you. I am sure it is also difficult for the family of the lady who was killed.”
At a previous hearing in October last year Porter pleaded not guilty to causing the death of Ms Starsmore on October 7, 2020 by dangerous driving on the A158 at Burgh le Marsh, near Skegness.
Ms Starsmore was rushed to hospital after a collision in Skegness Road, Burgh le Marsh, at around 8.15am on Wednesday, October 7.
Despite multiple operations, doctors were unable to save her and she died eight days after the crash.
Ms Starsmore had just started a course in medical science at Nottingham Trent University and wanted to become a paramedic.
Due to coronavirus, she had decided to live at home in Skegness and study. She also opted to commute to Nottingham once a week.
She was airlifted to Hull Royal Infirmary after the crash and placed in a medically-induced coma.
Her brother and her partner had been travelling with her on their way to Nottingham Trent University and received minor injuries.
Despite having moved to the Lincolnshire seaside, Hope had grown up in Corby, Northamptonshire.
Porter will next appear at Lincoln Crown Court on June 27 for a further pre-trial hearing.
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