November 18, 2023 8.30 am This story is over 13 months old

More than a voice: The hidden battles of a Lincolnshire GP receptionist

“A great reception team is the key to a smooth running practice”
Natalie, who is in her 40s, has been a receptionist for Sleaford Medical Group, for 10-and-a-half years.

With the never-ending battle to get a doctor’s appointment, receptionists often take the brunt of the criticism due to being considered a barrier for patients, when in fact they can be the “key to a smooth running practice”.

Natalie, who is in her 40s, has been a receptionist for Sleaford Medical Group for 10-and-a-half years.

Read the full story on MyLocal Lincolnshire, the new home of The Lincolnite