Customer Service Representative (2 Posts)

    Employer Your Print Partner Ltd

    Location Lincoln

    Industry Customer Services, Printing

    Contract Full Time

    Job Type Permanent

    Salary £15,200 - £16,500

    Deadline 04/05/2018

    Description

    Your Print Partner is a specialist large format printer, designing and producing eye-catching branding solutions for a wide range of clients. Our diverse range of printed products includes everything from Feather Flags and Street Branding to POS Displays and Exhibition Graphics.

    All of these products are digitally printed to the highest quality and assembled and finished in-house at our purpose built manufacturing hub in Lincoln.

    As our company name suggests, we want to be more than a supplier to our clients. We want to be a partner. Delivering exceptional customer service is paramount, and we are looking for someone who is organised, an excellent communicator and able to develop great working relationships.

    Minimum educational qualifications:

    • Five passes at GCSE grade C or above

    Minimum previous experience:

    • Previous experience in a customer-facing role

    Responsibilities:

    • Contacting clients and suppliers for information
    • Sending print proofs and keeping clients up-to-date with changing print templates
    • Updating of orders, contact information and reports using CRM software
    • Helping with general enquiries on the telephone and via email
    • Assisting sales team whenever necessary with admin support and preparation for client meetings

    Person specification:

    • Attention to detail
      • Friendly, organised and enthusiastic personality
      • Able to prioritise a busy workload
      • Excellent telephone manner with a polite and proactive attitude
      • Confident using Microsoft Office software such as Word, Excel and Outlook • Willing to learn new skills
      • Interested in print and the events industry

    Hours of work:

    • 9am – 5pm Monday to Friday