Quality and Performance Officer

    Employer City of Lincoln Council

    Location Lincoln

    Industry Housing and Regeneration

    Contract Full Time

    Job Type Fixed Term

    Salary £18,975 - £20,673

    Deadline 17/12/2018

    Description

    Fixed Term position until 30th November 2019

    Some of the main duties and responsibilities include:

    • To be responsible for co-ordination and monitoring of performance management within the housing service.
    • Identify and promote methods of benchmarking of the Council’s services.
    • Establish links with other organisations.
    • Support the Quality and Performance Team Leader in preparing the annual service plan.
    • Work with Managers and Team Leaders on measures that will ensure continuous improvement of the service.
    • Communicate performance information to staff and service users and identify user satisfaction and gaps in service provision.
    • Prepare service procedure manuals.
    • Undertake routine random audit checks to ensure compliance with procedures.
    • Liaise with the Council’s training officer to ensure the provision of professional development training.