Technical Support Adviser

    Employer OrderWise

    Location Lincoln

    Industry Computer Software

    Contract Full Time

    Job Type Permanent

    Salary £18,000 to £22,000 (depending on experience)

    Deadline 22/02/2020


    Want to kick-start a career with an award-winning UK software company? Now’s your chance!

    We’re on the hunt for a confident and capable individual to join our expanding Support Team as a Technical Support Adviser. The ideal candidate will be a team player and confident communicator, looking for a new challenge within a fast-paced industry.

    As the first port of call for a software query, it will be your job to provide a consistent level of customer service based on trust, care and excellence. Being at the forefront of our customers’ experience with OrderWise offers a rewarding career, providing you with extensive knowledge of the product and invaluable experience in a national software company.

    Our Support department is based in our bustling Head Office just outside Lincoln. The ideal candidate will already possess customer service or business-based experience and show that they can think on their feet!

    Key responsibilities

    • To provide first line OrderWise support to customers
    • To ensure requests for support are dealt with promptly and appropriately
    • Redirect or escalate support requests to the appropriate person or team as required
    • Proactively provide information to users on the progress of outstanding support tickets
    • Liaise with colleagues within Technical Support and other teams to ensure continuity of service for all users

    Key skills

    • Well organised with good prioritisation skills
    • Motivated and client focused
    • A team player with the ability to work on their own initiative and as part of the team
    • Excellent communication skills, both written and verbal
    • Approachable with a willingness to help others
    • Ability to present information in a friendly and professional manner
    • Excellent IT skills
    • Ability to learn quickly and accurately
    • Have previous customer/client care or support experience

    Company benefits

    • Competitive salary + bonuses
    • Regular performance and salary reviews
    • 22 days paid holiday per year
    • 8 days paid UK bank holidays
    • An extra day’s holiday on your birthday – on us!
    • Attendance bonus scheme
    • Full training
    • Flexi-time
    • Smart-casual dress code
    • Accessible working location with free private parking
    • Weekly baskets of fruit
    • Company pension scheme
    • Childcare voucher scheme
    • Subsidised staff café and recreational space
    • Access to private company gym with personal trainer
    • Regular staff activity nights

    Salary: £18,000 to £22,000 (depending on experience)

    Hours: 40hrs p/wk (8:45am – 5:15pm, Mon. to Fri.)