Visitor Experience Officer / Visitor Experience Team Leader

    Employer Lincolnshire County Council

    Location Lincoln

    Industry Heritage

    Contract Full Time

    Job Type Permanent

    Salary £17,007 - £24,657

    Deadline 16/12/2018


    Lincoln Castle is looking for candidates to fill Visitor Experience roles.

    About us

    Since April 2015, Lincoln Castle has welcomed over 1 million visitors through its iconic gateways, putting it firmly on the list of things to see and do for Lincoln and Lincolnshire. Its unique offer of a 360° Medieval Wall Walk, redeveloped Victorian Prison and newly built Magna Carta Vault creates a truly compelling story to be enjoyed, experienced and shared by all.

    If you want to play a part in Lincoln Castle’s future we have some exciting news for you. We are looking for talented people to join our team. We have roles available across our Visitor Experience, Building and Grounds, and Catering teams. We want people who will champion our vision for delivering an unforgettable visitor experience, relish meeting new people and interacting with visitors from all over the world. Take a look at the roles below – we want to hear from you.

    Visitor Experience Officer (35 hours/week) £17,007 – £18,319– Apply for this Role

    Working with a great team, you’ll welcome visitors and help them to explore the site and talk to them about the Castle’s rich and wonderful history. You’ll demonstrate excellent people skills and put these into practice selling admission tickets, working in our shop and exhibition spaces. You’ll have experience in customer service and sales, a great eye for detail and a genuine interest in Lincoln Castle and the visitor attraction industry.

    Lincoln Castle is a truly unique place to work but this will be a demanding role and you will need to be confident working to performance targets. Above all else, you will make sure that every single person who visits the site has an unforgettable experience and will want to come back and visit us time and time again. You will be expected to work weekends and occasional evenings to support our busy events programme.

    Visitor Experience Team Leader (£22,401 – £24,657)Apply for this Role

    Lincoln Castle is looking for an exceptional candidate to fulfil the role of Visitor Experience Team Leader. You’ll join a high performing team and will recruit, select, manage and train Visitor Experience Officers to the high standard expected for the efficient running of the Front of House including high standards of cleanliness and presentation.

    The role demands excellent communication skills both verbal and written as well as strong IT skills. You will develop and action a digital marketing plan to include the maintenance and development of the Castle website and social media channels and support the delivery of Lincoln Castle’s high successful events programme. You should also possess a sound knowledge of Health and Safety procedures and be capable of working to multiple deadlines and managing your own workload. You will be required to work alternate weekends and some evenings in order to support the delivery of our busy events programme.

    For more information or an informal discussion about the role please contact Caroline Ward, Visitor Experience Manager, on 01522 550981