Corrections & Complaints

Making a correction

We strive for accuracy in our news reports and we welcome your feedback and corrections. Please email us on [email protected] with a summary of your issue and we will endeavour to get back to you within two working days.

Trust in journalism – IMPRESS

We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information

We are also regulated by IMPRESS, but initial complaints must be made to us, Stonebow Media Ltd, via our dedicated online complaints form.

Address: The Lincolnite, Sparkhouse, Rope Walk, Lincoln, LN6 7DQ
Email: [email protected].

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint or of us receiving additional information that we have requested from you, then you can refer your complaint to our Independent regulator IMPRESS at the following address:

IMPRESS: The Independent Monitor for the Press CIC
16-18 New Bridge Street, London EC4V 6AG
Tel: 020 3325 4288
Email: [email protected]

Stonebow Media is a Data Controller under the Data Protection Act 1998. This means that we are responsible for how and why your personal information is used.

We are committed to respecting your privacy and to complying with the Data Protection Act and any other relevant privacy laws.

Your data will be securely stored at JotForm and at Google. It will be shared with IMPRESS.

As the data and any correspondence forms part of an official complaint, we will retain information you provide to us during the course of making this complaint for a maximum of seven years, after which we will delete the information except for any published adjudication report or arbitration award.