A GP surgery on the outskirts of Lincoln is celebrating after receiving a good rating from the health watchdog.
The glowing report comes a year after the surgery experienced some tough times following the death of Dr Barathi Ravikumar, a former partner at the practice, and falling victim to fraudulent activity.
The Heath Surgery in Bracebridge Heath was visited by inspectors from the Care Quality Commission (CQC) earlier this year and were rated good in all five categories assessed, including:
- The safety of the service
- How caring the service is
- How well-led the surgery is
The report praised the management of the surgery and described the service as “patient centred, open and honest” while saying all members of staff are respected and listened to by their seniors.
Patients also told inspectors they felt involved in decisions about their care and had personalised care plans devised for them.
The surgery was also praised for accommodating later appointments by opening out of hours one night a week and providing longer appointments for people with learning disabilities.
Denise Bluck, practice manager, said: “We are massively proud of all the staff and how they have pulled together and got to this position.”
Dr Mohammed Zubair Qureshi, partner at the surgery, said: “We went through lots of adversity but it is the work ethic, commitment and dedication of the staff that has got us here.”
Dr Rama Srinivasan added: “It was a very tough journey where everything that was possible was thrown at us but we rose to the challenge. This positive report has made all the hard work worthwhile.”