Lincolnshire County Council has signed a £70 million contract with Serco in order to provide a number of services for the authority.
International services company Serco will take over provision of a range of business process and contact centre services, which should deliver over £14 million savings over the next five years, with the option to extend for a further two.
Services include dealing with finance, HR and ICT, and the council’s customer services operations.
Now the contract is signed, Serco will begin work from April, with a full transition from Mouchel, who are currently providing the services, by April 2015.
Councillor Martin Hill, Leader of Lincolnshire County Council, said: “We are pleased to have signed this important contract with Serco and look forward to them delivering a better deal with more savings, as well as creating additional local employment opportunities.”
Jonathan Prew, Managing Director of Serco’s Public Sector BPO business, added: “We’re very excited about this partnership and the benefits we believe it will deliver to the council and local communities across Lincolnshire.
”By introducing new technology and ways of working, we will help improve services and drive efficiencies for the council.
“However, the most important thing is a smooth transition with no drop in service for citizens and council staff.”
