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Parking survey praises Lincoln council car parks

A parking services company has commended the City of Lincoln Council’s car parks.

Alpha Parking carried out a “mystery shopper” style review of parking facilities run by the council independently, publishing the results in a survey.

The survey assesses the quality of parking for the public, looking at staff and customer interaction, car park conditions and information available on the council’s website.

The results described the service to be “pro-active, positive and helpful” and there was praise for the council’s steps in making its car parks environmentally friendly.

For improvements, Alpha Parking suggested more opportunities to recycle rubbish and more facilities for bicycles and electric cars.

Additionally, it was felt better signage on main routes into Lincoln would benefit the public and council.

Steve Bird, Assistant Director for Communities and Street Scene, said: “These results are yet another boost for our hard-working team, who were also commended recently at the National Parking Awards.

“This independent survey recognises that despite doing a very difficult job, our parking staff act as great ambassadors for the City of Lincoln – as the report states, they were found to be approachable, professional and happy to help.

“The team members who carried out the survey said they found their experiences to be ‘overwhelming positive,’ which is really rewarding for us to hear.

“Although we’re delighted no major issues have been identified, we are always looking for ways we can improve our service and the survey has uncovered some small areas of detail we could work on.”