Lincoln Castle receives national customer service award

Lincoln Castle has been nationally recognised for its commitment to customer service.

The newly refurbished attraction is the latest organisation in the UK to be awarded WorldHost Recognised Business status.

WorldHost is a customer service programme that has been used to train around 150,000 people in the UK, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games.

The award is given to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.

Lincoln Castle has over 90% of its front of house staff trained to WorldHost standards.

Site manager Kimberley Vickers said: “We’ve been working hard to create and shape a fantastic visitor experience at the castle.

“2015 is such an important year for us, as we reopen our doors to our new-look site and celebrate the 800th anniversary of Magna Carta.

“We’re incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo, they’ll know that we have made a commitment to delivering an exceptional experience for them.

“Not only does this generate a positive buzz about the service we offer, but it helps to promote Lincoln as a friendly and welcoming tourist destination.”