Refit complete: A family zone and fast track counter aim to improve cutover experience at Lincolnshire Co-operative’s Tritton Road branch.
A family zone and fast track counter have been introduced after a £40,000 refit of Lincolnshire Cooperative’s travel branch on Tritton Road.
The family zone includes a soft play area and an Xbox to keep children entertained while adults plan their holiday with an adviser.
A fast track counter, which doubles up as a meet and great desk, means that quick queries such as picking up tickets, will be dealt with more efficiently.
The desk will also enable staff to direct customers to the services they require whether it is wedding specialists or cruise advisers.
Lincolnshire Co-operative Travel’s Area Manager, Wayne Dennett, explained how the investment is designed to improve customer experience.
“Family holidays are important to get right and we hope our new family zone will enable people to come in, chat with advisors, and make an informed decision without having to worry about the kids getting bored.”
The outlet continues to offer services such as currency exchange, airport parking, insurance alongside luggage and travel accessories.
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