New wellbeing service for North Kesteven residents

Help is just a phone call away for residents of North Kesteven from April 1 as a new Wellbeing Service is rolled out.

Lincolnshire County Council is working with North Kesteven District Council to operate a local call centre offering help, advice and information when it is most needed.

The service will be available for people aged 18 and over and aims to make a difference to long-term health and wellbeing and bring different care and support services together.

The service will comprise of:

• An assessment of the support required and if needed:
• Short term support to ensure people feel safe in their own home and to engage them in community services and/or activities
• Signposting to other services including money advice, local groups and clubs
• Installation of small pieces of equipment
• Minor home adaptations and/or alarms and monitoring

Underpinning The Wellbeing Service will be a countywide monitoring and rapid response service available to anyone regardless of tenure.

The service falls under two areas: Stay Safe and Home Safe.

Stay Safe promotes people’s ability to live fulfilling active and independent lives, ensuring people have the best chance to remain safe and independent at home.

The service can offer advice and support including community alarm equipment and monitoring services.

Home Safe helps people to return home as soon as possible from hospital or residential care, and assists in reducing the risk of readmission or prolonged care.

A period of support could be provided to help people after a hospital stay, personal crisis or illness to ensure they have a package of services that meet their needs.

The service will run for about six weeks to make sure all the long-term services available have been contacted.

Council Leader Marion Brighton said: “We are committed to the health and wellbeing of our residents, and this service will reaffirm that commitment.

“Our officers will work hard to support those in need, and point them in the right direction of further help when needed.”

Anyone wishing to use the service can call the County Council call centre on 01522 782140 or the North Kesteven call centre on 01529 414155.

Callers will be asked a series of questions to establish their eligibility. There details are then passed on to a visiting support worker who will establish the best way to help.