Lincoln holiday lets have received the 2017 Guest Review Award by Booking.com for their ‘excellent customer service’.
Stonefield Apartments, on Stonefield Avenue, won the award based on 140 million reviews published on Booking.com’s website.
The company currently owns four ‘luxury’ apartments close to the Bailgate and Lincoln Castle.
Owners Kim and Al Wright said: “We previously rented an apartment in our gorgeous Victorian Home to a long-term tenant. The tenant moved away and the apartment came up for re-let.
“As Kim had previously amassed significant experience as a manager in the travel sector, a good friend suggested we modernise it and try renting it out to Lincoln’s tourists and corporate visitors.
“We advertised it on Booking.com and to our delight, the demand in bookings was high.
“We had a wonderful first six months so we decided to renovate the rest of the property in to the additional apartments over the next 12 months.
“We have had a wonderful array of guests visiting at different times in the year; tourists from as far afield as Australia, US, Canada, China, South Africa and Europe, corporate guests travelling for business, UK parents visiting for graduation, visitors to the Christmas Market, Lincoln 10k, Grand Prix Cycle Race, concerts at the Showground and many guests just wanting to visit our beautiful and vibrant city for the first time.
“When we set up the apartments 18 months ago, our aim was to provide our guests with a luxurious home-from-home experience and first class customer service.”