United Lincolnshire Hospitals Trust CEO reflects on 2018
This year marked the 70th anniversary of the national health service and with it came lots of amazing and inspirational stories about the difference the NHS has made both in Lincolnshire and nationally.
We started the financial year being told by the Care Quality Commission that we’d got better! They visited at a tough time when the Beast from the East was here but, despite that, they saw some great improvements.
There was the brilliant news about the new Lincoln Medical School being developed by the University of Nottingham and University of Lincoln, and the £1.8 million capital funding by the Department of Health and Social Care to develop medical education facilities at the trust to support this.
As a trust we have also committed to a £1 million investment to kick start the introduction of electronic health records, making them up to date and accessible at all times, leading to safer and more efficient services.
Impressions of the £21.1 million Lincoln Medical School.
Our new text notifications for outpatient appointments launched this year which gives patients access to a portal showing the letter, any attachments and a map of how to get to the hospital. The portal allows them to accept or rebook the appointment.
We believe these and other investments in technology will result in a better experience for our patients and enable our staff to spend more time on patient care.
The National Centre for Rural Health and Care was launched, this is the brainchild of health and education professionals from Lincolnshire and the East Midlands.
Jan Sobieraj, Chief Executive of United Lincolnshire Hospitals Trust. Photo: Steve Smailes for Lincolnshire Reporter
It aims to bring about improvements in healthcare delivery in rural settings, through research, better use of data, workforce developments and improved technology.
There is no doubt that 2018 has also presented us with some challenges:
Despite this I have seen some great things which inspire me, make me proud and give me optimism for a better future.
We have developed some really innovative, transformative approaches never tried in the Trust before:
We have been recognised in national awards, including being shortlisted for the Nursing Times surgical nurse of the year, the Health Service Journal (HSJ) system led support for carers and we won the HSJ innovation in mental health for our partnership work around transforming ADHD care across the East Midlands.
We also won The Sun nurse of the year and had 11 nominees shortlisted for the Lincolnshire Health Awards where we won five awards and received one highly commended.
We know we have lots to do, but the start of a new year gives us a great opportunity to pause, take stock and think about the progress we have made.
I am sure 2019 will bring its own challenges, but I am hopeful that it will also provide more opportunities for us to work with our health partners, the public, our patients, their families and local residents to provide the best possible hospital services that they want, need and deserve.
I would like to thank all of my colleagues in the NHS for working so hard, often going above and beyond in their daily working lives and wish them and all Lincolnite readers a merry Christmas and a happy new year.
Jan Sobieraj is the chief executive of United Lincolnshire Hospitals NHS Trust.
Jo Tindley secured a solo victory at the National Circuit Championships in Lincoln on Friday tonight, while Ethan Hayter claimed his second title in as many days following Thursday’s victory in the time-trial.
Tindley (Pro-Noctis – Redchilli Bikes – Heidi Kjeldsen) led from the start and looked assured throughout, with her lead never falling below 20 seconds, while the chasing bunch behind were unable to effectively work together to claw back the deficit.
Having previously worked behind the bar in the pub overlooking the finish line, the hometown rider knew every twist and turn of the technical circuit, and crossed the line arms aloft 1:12 ahead of Abi Smith (Team TIBCO-Silicon Valley Bank) in second, while Corinne Side secured a second podium place for Lincoln-based team Pro-Noctis – Redchilli Bikes – Heidi Kjeldsen.
Despite a collision after the finish line both riders dusted themselves off to collect their first senior national medals on the road.
Jo Tindley led from the start and looked assured throughout.
Speaking after the race, Jo Tindley said: “If you’re going to do it, you want to do it in front of a home crowd, don’t you? There was quite a lot of drive that kept me going, but it’s not sunk in just yet.
“There are some really good sprinters in the group, and having done some other races this year I knew I couldn’t just handle them, so for me it was either whittling it down and making one big move, or as it happened really early it just lined out and there’s not a lot of rest on this circuit, so I knew I could potentially get away.
“When the gap happened quite early I had to commit to it, I had no other option.
“I used to work at the pub just here so I know the finish line very well from looking out of the window at it. You always dream it – it’s pretty special.”
In a frenetically-paced men’s race a leading bunch of Hayter (Team Ineos Grenadiers), Harry Tanfield (Team Qhubeka Nexthash), Lewis Askey (Equipe Cycliste Continentale Groupama-FDJ), Charlie Tanfield (Canyon DHB Sungod) and Charles Page (Ribble Weldtite Pro Cycling) quickly whittled down the field as riders were lapped and removed from the race.
There was nothing to split the quintet as the bell rang for the final lap and it was Askey who attacked first, but the 20-year-old was unable to get away. As the sprint opened up, Harry Tanfield looked to be the early favourite, but Hayter delivered when it mattered most once more to add another red, white and blue jersey to his collection.
With all eyes now on the prospect of an unprecedented treble on Sunday, Hayter said:
“I managed to get myself straight to the front and I pretty much stayed out of trouble. I knew all these guys were super strong, both Tanfields are strong crit riders, and Lewis and Charles as well. I just tried to not do too much and stay close to the bunch so that the guys would keep working and not attack themselves.
Speaking about the buoyant Lincoln crowd, Hayter added:
“I was loving it to be honest. There were a lot of people shouting my name which was quite strange. It was lined the whole way around, and it’s almost like a go-kart track going around some of the corners, so it’s just really enjoyable.
“I think there’s a bit of pressure on [Sunday] now. It’s not going to be easy but we’ll see what we can do.”
More frustrated drivers have come forward with their stories of bogus fines at a Lincoln retail park — and when The Lincolnite asked the parking warden to explain the situation, he said he was “not allowed to comment”.
The Lincolnite has reported about the issues at Tritton Road Retail Park for over six years, and dodgy activity was previously uncovered, such as rule changes without warning and attendants encouraged to ‘bend the rules’ for bonuses at the car park operated by UK Parking Control (UKPC) Ltd.
We went back to the car park on Friday and tried to speak with the parking attendant directly, so UKPC — who ignored all media requests — could present their side of the story, but he said he was “not allowed” to speak to us.
Two people recently came forward after receiving parking fines which they claim are bogus. This prompted more frustrated shoppers to contact The Lincolnite to share their experiences – if you are fined, it is advised not to automatically pay it straight away – see useful advice here from MoneySavingExpert.
Jo Chambers went out shopping to Homesense with her partner on July 18 for her new home in Waddington Heath. However, when they returned to her car they were confronted by a ticket stating “vehicle owner/driver left the site”.
Jo Chambers appealed her fine and it was later rescinded.
Jo’s Home Sense receipt and proof of parking, and the parking charge.
After appealing the fine, it was rescinded and Jo received a letter of apology, but she still wanted to raise awareness to others about the issue.
The letter from UKPC’s Appeals Department states: “We understand your frustration and appreciate the inconvenience this has caused you. It is not our intention to cause undue worry and frustration when enforcing our clients’ terms and conditions of parking.
“We have investigated your appeal based on the information submitted and whilst we feel that the parking charge was correctly issued and that we were following the guidelines and enforcement controls agreed with our client, we have decided in this instance to cancel the parking charge as a gesture of goodwill.”
Jo told The Lincolnite: “The letter of apology was a joke, stating the employee was in his every right to issue the fine, but as a gesture of goodwill they would rescind the fine, not taking any liability whatsoever.
“Surely the shops and council should confront this scam. We will not park and shop there unless we are on foot now, and if we do we take photos as evidence, which we shouldn’t need to.
“It’s the older vulnerable generation that I’m more concerned about as they are likely to panic and just pay it.”
Another driver is currently trying to appeal his fine.
Another driver, who wished to remain anonymous, received a ticket on September 29, stating “vehicle owner/driver left the site,” but he said: “I parked my car and did some browsing in Halfords, following by some shopping in Home Bargains, and then came (back) to a ticket on my window.
“I have emailed them twice with proof of what I did that day and got nothing back. It’s been over two weeks so I paid the £60 rather than the £100, with a follow-up email about it, but still have nothing back.”
After receiving a ticket on October 5 stating “not parked correctly within the markings of the bay or space”, another driver said: “It had no markings saying I couldn’t park there or no double yellow lines.”
The Lincolnite tried to get the perspective of retailers in the area.
Staff at ScS said they get customers in every now and again with a car parking issue and try to support them where they can.
The staff said: “There needs to be extra car parking in the area, as well as in the retail park, or the flexibility to go off site. The wardens are doing a good job.
“People shouldn’t be going off site, but ultimately this car park isn’t big enough for the retailers and customers.”
There was nobody available to provide a comment at Homesense, Halfords, Pets at Home, Carpet Right, Oak Furnitureland or Smyths Toys.
A parking charge notice was placed on the vehicle within 11 minutes of the driver being in Starbucks. | Photo: The Lincolnite
Every time The Lincolnite has approached UKPC for a statement, there has been virtually no response, including on Monday and Tuesdays October 11 and 12. The only automated response came after also contacting the complaints email, saying: “Please be advised we have received your appeal. Please allow up to 35 days for a response.”
We went to the car park on Tuesday, October 12 and, whilst there, another man received a fine — but no attendant was to be seen. They appear to stay covert in their unmarked cars in order to avoid confrontation with shoppers.
Although an attendant did confirm to the reporter that he was from UKPC on Friday, October 15, he claimed he was “not allowed to comment” and advised contacting the company via the website.
In addition, when you try to phone the company and choose from the various different options, an automated voice informs you that it cannot be dealt with on the phone, and appeals must be made in writing.
UKPC says “we pride ourselves to alleviate your parking difficulties”, but we, and many customers, have struggled to get an official reply from them.
The firm is run by Rupert and Amanda Williams, who enjoy a luxury lifestyle and a string of fancy cars, according to The Mirror. The Mirror also reported last year that the parking firm claims taxpayer cash despite making £1.3 million profit in 2019.
If you have encountered an issue at this car park, please contact us at [email protected] with as many details and evidence as possible.
UKPC Ltd’s signage at the Tritton Road Retail Park. A sticker was visibly placed over the no parking hours last year. | Photo: The Lincolnite
In November 2018, residents said they were planning to boycott the car park after they introduced new £100 fines for “leaving the site”.
Drivers at the time said they had not been warned about the change of rules, except for a small yellow notice on the signs at the car park.
Earlier the same year, in April 2018, it was reported that UK Parking Control was fined almost £6,000 for refusing to provide CCTV footage from a Lincoln car park that would have helped an investigation into fly-tipping.
The car park’s operator UKPC was also embroiled in a scandal in 2015 where drivers appealed against fraudulent parking tickets after revelations from The Lincolnite.
A former warden previously told The Lincolnite in 2015 how attendants were encouraged to ‘bend the rules’ for bonuses.
Nearly 20% of bins rejected
More than 9,000 bins have been rejected by a Lincolnshire council so far this week as authorities clamp down on what can and can’t be recycled.
North Kesteven District Council’s recent introduction of a purple bin for dry and clean paper and cardboard has caused confusion with nearly 20% of green bins – meant for plastic bottles and cans – not emptied by refuse collectors, in the second collection since the scheme started.
Residents have hit out at the amount of rubbish left behind and the council’s strict rules – with some even resorting to abuse of the refuse collectors – but NKDC bosses say recycling contamination is “undermining” their efforts and that advice is being offered to residents who break the rules.
Here’s the breakdown of collections this week so far:
Lynda Somers took to North Hykeham Community Page to write: “The straw that broke the camel’s back… I am so meticulous in my recycling but bin not emptied to day. I want to dump it all and the two bins at the [NKDC] office. I will no longer recycle, I’m going to order a big black bin.”
And her sentiments were echoed by several others.
Others took a lighter approach, with Daryl James writing: “Just heard there will be public floggings held at the North Hykeham Village Green Saturday morning for all of the naughty folk that didn’t obey the strict green bin protocols… please bring your tag of shame so it can warrant how many floggings you will receive.”
A North Kesteven District Council illustration of what should go in each bin. | Image: NKDC
In the first purple bin collection week, which ran from September 27, just 1.5% of bins were rejected.
A spokesman for North Kesteven District Council emphasised that what can and can’t be recycled hadn’t changed, just where it went.
Council leader, Councillor Richard Wright, said: “Contamination is an issue which is increasingly impacting on how much can be recycled and undermining all the efforts our households are making on their recycling at home.
“The only way to stop this is by everyone taking responsibility for our waste, by making sure only the right thing goes into the right bin.”
He said the council had been communicating with residents on the new rules since July.
North Kesteven District Council leader Richard Wright.
“We never want to leave a bin unemptied unless it’s really necessary,” he added.
“The wrong things regularly found in green-lidded bins – from soft plastics such as film lids and carrier bags to other items such as kitchen roll and used tissues, takeaway containers and even dirty nappies – can’t be recycled and contaminate other good recycling in bins and even the lorry load itself.
“This results in not only increased sorting costs but less items recycled as residents expect them to be,” he said.
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