Andrew Morgan

CEO of United Lincolnshire Hospitals Trust

Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.


By CEO of United Lincolnshire Hospitals Trust

Throughout this year I have seen some incredible things happening within the NHS across the UK and most certainly at ULHT.

The global COVID-19 pandemic has meant that we have had to change. And at pace. We’ve had to make some unpopular decisions and work in completely different ways, but all of it has been to protect our staff and protect and care for our patients – this is and always will be our top priority.

I want to pay tribute to all of the teams, wards and departments across the entire trust for everything they have done this year.

I think it is fair to say that this has been the most challenging year ever experienced in the history of the NHS and the way teams have pulled together as been nothing short of incredible. The resilience, teamwork and compassion shown by everyone has made me even more proud to work for the NHS, than I already was.

I’ve seen and heard some inspirational things, as well as some heart-breaking stories. It really has been a year of mixed emotions for us all.

I also want to thank the people of Lincolnshire for helping us. We know how valuable NHS services are and without you supporting us in a whole host of ways, I cannot begin to imagine how this would have turned out.

From clapping for the NHS at the beginning of the year, finding appropriate healthcare services and offering your services for free, we have been overwhelmed with support from all over the country.

There have been sacrifices made by everybody – annual leave cancelled, operations and appointments cancelled, living away from family, working extra hours, not being able to visit patients and working away from usual working areas.

There has been some extraordinary efforts made – rolling out virtual appointments, introducing new ways of working, moving services to other parts of the county, making and delivering thousands of meals and keeping as much care and treatment going as possible.

All this and so much more.

But we need to keep going. We all need to be abiding by the government guidelines and the extra safety precautions we have to bring into hospitals. There is still a way to go and we mustn’t become complacent. We’re hopeful the vaccine will make a huge difference to the way we live with the virus going forward but until we know what this looks like, we must do all we can to keep the virus at bay.

For 2021 I want to be able to say we have got through the worst of the pandemic and that life will have gone back to some sort of normality, but who knows what could happen. What I do know is that the teams at ULHT will continue to work their hardest to deliver the best care to the people of Lincolnshire, no matter what is thrown their way.

Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.

By CEO of United Lincolnshire Hospitals Trust

This month marked the 72nd anniversary of the NHS. During the last few months, the NHS has been through the greatest test in its lifetime. In these times of uncertainty, it has been a huge comfort to see our staff continuing to support our patients and communities. I would like to take this opportunity to thank all of those who have supported the NHS and each other.

The people of Lincolnshire, have all helped by looking after the vulnerable, maintaining safe distancing and staying at home. We are grateful to all of our key workers from bus drivers to shop and refuse workers who have all worked hard to keep our communities going. 

We have been overwhelmed with support from the general public who have donated time, goods and services so that we can safely deliver care across Lincolnshire. 

We share this anniversary with the social care system which was created at the same time in 1948 and this gives us an opportunity to celebrate the work of our partners in social care; who help support some of the most vulnerable people in our society.

We are all working together to deal with the many challenges brought about by the COVID-19 pandemic. 

Every day we are reminded of the great work that people have undertaken and the sacrifices made. People have lost loved ones, friends and colleagues and we continue to mourn the losses that we have faced. In this adversity we have seen people provide comfort, support and incredible warmth. 

I have never been prouder to work for the NHS and to work across a county that has shown consideration, love and appreciation for the NHS, carers and key workers. 

Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.

By CEO of United Lincolnshire Hospitals Trust

Well, what a year it has been. Having started as Chief Executive at ULHT back in the summer, there have been a whole host of people to meet and services to get to know.

One of my goals when I first started at the Trust was to make sure that I got out and about to meet as many of our staff as possible. They are our most important asset, and without them we wouldn’t be able to provide the best possible care to the people of Lincolnshire.

The Board and I are really proud of how hard everyone works at ULHT. We know that it has been another challenging and difficult year but the dedication and enthusiasm of our staff is incredibly inspiring and I am often in awe of the work that they do.

It’s really important that we celebrate the good stuff, and whilst we know that we don’t always get it right, there is plenty to shout about.

Our response rate to the latest National Staff Survey has shown an increase. For me, this signals a shift. We want our staff to be confident and comfortable in telling us how it feels to work at ULHT and what things get in the way of them doing a good job.

We won’t know the outcome of the survey until early next year but I really hope we can build on this to better the work life of our staff and, in turn, improve the care we deliver to our patients.

As well as this, we have had some great estates and service developments over the past year. Our new breast unit at Lincoln County Hospital is modern and welcoming, ensuring our patients are seen and treated in the best clinical environments.

Our commitment to improvement has also seen us launch our Continuous Quality Improvement (CQI) Faculty. This means that we have accredited facilitators who are there to help our staff own the improvements they want to make in their areas.

Across all of our sites, we have also seen a significant amount of work on upgrading fire doors and systems. Not only has this been a huge safety improvement, but it’s really brightened up some of the corridors across our hospitals.

More recently, we have introduced a new pharmacy robot to our hospitals, making it quicker and more efficient to dispense medication to our patients. Investment in digital technology for the NHS is key to us being able to provide up-to-date and effective services.

2019 also saw staff from across the organisation awarded for their ongoing commitment to care in our own Staff Awards and at the Lincolnshire Health Awards. Showcasing what our staff do and recognising them publicly is so important.

After a turbulent start, we’re also pleased that our car parking system is now much improved. The new, modernised system is easier to use, provides many different payment options and reduces queuing. We’d really like to thank everyone for their patience and co-operation during and after its implementation. We know that much more investment is needed and will be looking to make even more enhancements in the year ahead.

Meanwhile, we have also been under some scrutiny. Our latest report from the Care Quality Commission (CQC) was disappointing as we had not made the progress we wanted. We know that there is more we have to do and are determined to take their feedback and make significant improvements across the Trust, for the benefit of our staff and patients.

There is a lot of work to be done, but I know that by working together as one Trust we can make a real difference to the services we provide.

Looking ahead to 2020, we will be focussing on implementing our improvement plan, making the Trust a better place to work, improving our facilities, and making progress in tackling our financial problems. We will work with our partners across health and social care in Lincolnshire to provide better health and better care. That is our promise to everyone in Lincolnshire.

Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.

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