Andrew Morgan

Andrew Morgan


Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.

This month marked the 72nd anniversary of the NHS. During the last few months, the NHS has been through the greatest test in its lifetime. In these times of uncertainty, it has been a huge comfort to see our staff continuing to support our patients and communities. I would like to take this opportunity to thank all of those who have supported the NHS and each other.

The people of Lincolnshire, have all helped by looking after the vulnerable, maintaining safe distancing and staying at home. We are grateful to all of our key workers from bus drivers to shop and refuse workers who have all worked hard to keep our communities going. 

We have been overwhelmed with support from the general public who have donated time, goods and services so that we can safely deliver care across Lincolnshire. 

We share this anniversary with the social care system which was created at the same time in 1948 and this gives us an opportunity to celebrate the work of our partners in social care; who help support some of the most vulnerable people in our society.

We are all working together to deal with the many challenges brought about by the COVID-19 pandemic. 

Every day we are reminded of the great work that people have undertaken and the sacrifices made. People have lost loved ones, friends and colleagues and we continue to mourn the losses that we have faced. In this adversity we have seen people provide comfort, support and incredible warmth. 

I have never been prouder to work for the NHS and to work across a county that has shown consideration, love and appreciation for the NHS, carers and key workers. 

Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.

Well, what a year it has been. Having started as Chief Executive at ULHT back in the summer, there have been a whole host of people to meet and services to get to know.

One of my goals when I first started at the Trust was to make sure that I got out and about to meet as many of our staff as possible. They are our most important asset, and without them we wouldn’t be able to provide the best possible care to the people of Lincolnshire.

The Board and I are really proud of how hard everyone works at ULHT. We know that it has been another challenging and difficult year but the dedication and enthusiasm of our staff is incredibly inspiring and I am often in awe of the work that they do.

It’s really important that we celebrate the good stuff, and whilst we know that we don’t always get it right, there is plenty to shout about.

Our response rate to the latest National Staff Survey has shown an increase. For me, this signals a shift. We want our staff to be confident and comfortable in telling us how it feels to work at ULHT and what things get in the way of them doing a good job.

We won’t know the outcome of the survey until early next year but I really hope we can build on this to better the work life of our staff and, in turn, improve the care we deliver to our patients.

As well as this, we have had some great estates and service developments over the past year. Our new breast unit at Lincoln County Hospital is modern and welcoming, ensuring our patients are seen and treated in the best clinical environments.

Our commitment to improvement has also seen us launch our Continuous Quality Improvement (CQI) Faculty. This means that we have accredited facilitators who are there to help our staff own the improvements they want to make in their areas.

Across all of our sites, we have also seen a significant amount of work on upgrading fire doors and systems. Not only has this been a huge safety improvement, but it’s really brightened up some of the corridors across our hospitals.

More recently, we have introduced a new pharmacy robot to our hospitals, making it quicker and more efficient to dispense medication to our patients. Investment in digital technology for the NHS is key to us being able to provide up-to-date and effective services.

2019 also saw staff from across the organisation awarded for their ongoing commitment to care in our own Staff Awards and at the Lincolnshire Health Awards. Showcasing what our staff do and recognising them publicly is so important.

After a turbulent start, we’re also pleased that our car parking system is now much improved. The new, modernised system is easier to use, provides many different payment options and reduces queuing. We’d really like to thank everyone for their patience and co-operation during and after its implementation. We know that much more investment is needed and will be looking to make even more enhancements in the year ahead.

Meanwhile, we have also been under some scrutiny. Our latest report from the Care Quality Commission (CQC) was disappointing as we had not made the progress we wanted. We know that there is more we have to do and are determined to take their feedback and make significant improvements across the Trust, for the benefit of our staff and patients.

There is a lot of work to be done, but I know that by working together as one Trust we can make a real difference to the services we provide.

Looking ahead to 2020, we will be focussing on implementing our improvement plan, making the Trust a better place to work, improving our facilities, and making progress in tackling our financial problems. We will work with our partners across health and social care in Lincolnshire to provide better health and better care. That is our promise to everyone in Lincolnshire.

Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.

Having recently joined the Board of United Lincolnshire Hospitals NHS Trust (ULHT) as Chief Executive, I wanted to introduce myself to you – the people who we care for in our hospitals.

I have worked in the NHS for 37 years, the last 16 years as a Chief Executive. I have worked in all sectors of the NHS including community health services, hospitals and the ambulance service. This includes five years as CEO of Lincolnshire Community Health Services NHS Trust (LCHS) which, along with being an established Lincolnshire resident, puts me in a positon where I’ve got a great understanding of the Lincolnshire health economy and the needs and desires of our population.

It is no secret that ULHT has had its challenges – but my background in Lincolnshire means I am very familiar with those that we face as an organisation – and I have been working with the Board of ULHT on a system-wide approach to the provision of acute services across the county for some time.

I am keen that we highlight everything that is great about ULHT, rather than dwelling on the negatives.

I truly believe that Lincolnshire’s hospitals are an excellent place to be cared for and treated, and that the majority of people using our services have an overwhelmingly positive experience.

We have recently reported the lowest mortality rates ever, we are showing some real successes in improving quality and safety of care to our patients and our financial position is improving. We have got a lot to be proud of, not least our amazing staff who do their best for our patients every day. They are our real assets, and my focus going forward will be very much on ensuring they feel supported and developed to make sure they can deliver the best for the patients of Lincolnshire.

I am confident that we will continue to build on the transformation and service developments that are already well under way within ULHT.

I would like to get out and about meeting our staff and patients as I establish myself here at ULHT, so I hope to meet some of you on my travels.

Andrew Morgan is the chief executive of United Lincolnshire Hospitals Trust and the former CEO of Lincolnshire Community Health Services NHS Trust.

+ More stories