Transport

Lincolnshire Trading Standards said it can’t tackle complaints from drivers who received incorrect fines at Lincoln’s Tritton Road Retail Park, where Curry’s, HomeSense and Pets at Home are based.

It comes after The Lincolnite put the spotlight again on dodgy fines at the retail park, where people were charged £100 for allegedly leaving the premises — but they had receipts to prove they shopped there during that time.

The car park is operated by UKPC, who have so far failed to respond to all our media requests, and many other frustrated motorists reported difficulties in trying to get hold of the firm.

With UKPC unreachable, and more people coming forward with similar issues, The Lincolnite challenged the parking warden on site to explain the situation, but he said he was “not allowed to comment”.

Then, The Lincolnite contacted Lincolnshire Trading Standards, who said does it not have the power to deal with a complaint where a customer, for example, is saying they didn’t leave the site, despite what a parking charge is claiming.

Instead, Trading Standards say this should go through the appeals process on the ticket with the car park operator, and then to POPLA (Parking on Private Land Appeals), which is a private dispute resolution company set up and funded by the British Parking Association (BPA) — and UKPC is a member.

However, if a parking company ever failed to display its terms and conditions correctly, or its terms and conditions were deemed unfair, then Trading Standards would be allowed to get involved.

So POPLA is the service that people should use if they’ve received a ticket, appealed, and then had their appeal rejected. And if people had their charge cancelled, but want to complain about the way the company is operating, this should be referred to the BPA.

UKPC Ltd’s signage at the Tritton Road Retail Park. A sticker was visibly placed over the no parking hours last year. | Photo: The Lincolnite

If you are fined, it is advised not to automatically pay it straight away, according to MoneySavingExpert.

Jackie Reid’s parking charge (left) and a receipt proving she purchased items at Home Bargains (right) at the Tritton Road Retail Park.

The BPA did not address the issues with the incorrect fines in Lincoln put forward to them, but instead said in a statement: “We understand that no-one likes getting a parking ticket and around 80% of motorists don’t.

“Parking operators can’t always know all the circumstances at the time a ticket is issued, and some tickets are cancelled when additional information comes to light.

“If you receive a ticket you believe is unfair or has been issued in error, contact the operator who issued it to appeal in writing providing any evidence.

“If an appeal is rejected, the operator will provide details of the independent appeals service for BPA members, POPLA, which provides independent redress for motorists in England.

“We investigate potential breaches of our Code of Practice which the public can submit via our online portal.”

The Lincolnite also contacted POPLA and is awaiting a response. We asked the ombudsman service how many complaints and appeals had been received so far this year relating to the car park at the Tritton Road Retail Park operated by UKPC, and of those how many were successful.

The M180 is closed between Brigg and Scunthorpe this morning after a lorry overturned into the central reservation, spilling diesel across the motorway.

The incident happened on the westbound carriageway between junctions four and three at around 4.30am.

Humberside Police and Fire and Rescue are at the scene, and the road remains closed while the lorry is recovered.

| Photo: Google Street View

The incident has brought traffic in the area to a standstill and drivers are urged to avoid the area if possible. National Highways says there is not currently a timescale for when the road will reopen.

Improvement works at the A17 Holdingham Roundabout are on track to be completed by the end of the year, Lincolnshire County Council promised, as final touches are added to the road development scheme.

The project to widen Holdingham Roundabout and reduce congestion in the area began in February, with a view to completing the roadworks and reopening the roundabout this December.

It is still on track to be completed within this time frame, weather permitting, after all but one of the roundabout’s legs were resurfaced.

Remaining works will now see new traffic signals installed at the roundabout, as well as new drainage, street lights, kerning and traffic monitoring cameras, as well as a new footway.

The £8.25 million A17 Holdingham Roundabout scheme, alongside the A17/A153 Rugby Club junction development, has been funded by North Kesteven District Council, Greater Lincolnshire Local Enterprise Partnership, Lincolnshire County Council and development contributors.

As part of the next stage of works, the B1518 Sleaford will close overnight for five evenings, starting Monday, November 1, lasting between 7.30pm and 5.30am.

The diversion route for this closure will be via the B1517 / A15 North and vice versa.

Cllr Richard Davies, executive member for highways, said: “Our works to Holdingham Roundabout are going incredibly well – and, if the weather agrees with us, we’ll have it fully back open, before Christmas with the new traffic signals in operation.

“Recently, Eurovia has finished laying new road surfacing at all of the roundabout’s legs, apart from one.

“The only leg left to do is the B1518 Sleaford, which was pushed back slightly due to wet weather. Instead, we’re now planning to finish surfacing this area overnight during the first week of November.

“We’ve also identified some additional sections of the A15 Bourne leg that need to be surfaced, so the team will also be coming back overnight in the coming weeks to carry out that work, dates to be confirmed.”

Mr Davies continues: “Once fully re-opened, people traveling in and around Sleaford should experience safer, smoother journeys and shorter travel times – something that will benefit tens of thousands of people each day.”

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