February 17, 2014 9.57 am This story is over 92 months old

East Midland Trains gets average score for customer satisfaction

Could improve: Lincolnshire train operators get average customer satisfaction scores in a new survey.

East Midlands Trains, the provider of a number of trains through Lincoln, received an average score for its service in a customer satisfaction poll.

The operator received a customer satisfaction score of 50% in the survey undertaken by Which?, placing it ninth out of 19 services ranked.

East Coast faired better in the survey with 59%, while Northern Rail received just 46%.

The highest score nation-wide was 70% by Merseyrail, while the bottom score of 40% was from customers using Southeastern.

The survey was undertaken in November 2013, asking 7,415 UK adults about their train journeys in the past 12 months.

Passengers taking part in the survey were asked about train frequency, punctuality, reliability, cleanliness, room, speed of its services and value for money.

Customer scores relate to both commuter and leisure journeys, and are based on overall satisfaction and the likelihood of recommending them to a friend.

For East Midlands Trains the sample size of passengers who responded to the survey was just 290.

Which? are now inviting passengers to share their train travel experiences as part of a campaign to improve services around the country. Have your say on their website.

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