July 4, 2014 8.55 pm This story is over 89 months old

Virgin Media outage in Lincoln area, fix expected later

No service: Virgin Media’s TV, phone and broadband services in the Lincoln have been affected by an outage.

Virgin Media’s TV, phone and broadband services in the Lincoln area have been affected by an outage on Friday night.

Hundreds of people have reported problems with their broadband, TV and phone services since 7pm on July 4.

The entire Lincoln area has been affected.

Readers from Grantham, Gainsborough and Sleaford also reported similar issues with Sky broadband and phone services.

Virgin Media has confirmed that it is aware of the problem and said it is working to fix the issue.

Emma Hutchinson, a Virgin Media spokesperson, said: “A power fault in the area has affected our services.

“Our engineers are ready to get people back online as soon as the third party is able to give us access to the site.

“We apologise for any inconvenience.”

Outage reports from as far as Nottingham indicate this is a MSO (major service outage).

A BT Openreach engineer told The Lincolnite the problem is coming from a node in the exchange, affecting more than one service provider.

“The exchanges all work like a daisy chain, the one that’s failed is Langley which serves Lincoln, Newark and Nottingham.

“Because there are several other exchanges, it depends on the actual routing if you’re affected. It’s about 80% of Lincoln.”

He said a fix is expected after midnight.

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