Indian restaurant asks inspectors back after low hygiene rating

A popular Indian restaurant just outside Lincoln has invited inspectors to check again the premises after they received a low food hygiene rating of one out of five.

MaCh, which is located on Wragby Road East, North Greetwell, was founded in 2006 by Mav Gosal and Charlotte.

When council inspectors visited the premises on August 21 it was decided that major improvement is necessary.

Improvement is deemed necessary in hygienic food handling and major improvement needed in the management of food safety.

However, the restaurant did score ‘generally satisfactory’ in the cleanliness and condition of facilities and building category.

Mav told The Lincolnite that the restaurant was given a one star rating mainly “due to the records not being completely up-to-date and communication with inspectors on the day.”

He said: “On the day the inspectors came in neither the owner, head waiter, or head chef were present to explain the systems to the inspectors and the staff on duty did not have full understanding of procedures in terms of record keeping and diary entry.

“There were historical gaps in the record keeping this was due to the head chef being off long term sick, various temp chefs covering and not taking responsibility of the record keeping.

“The star was not a reflection of any hygiene or cleanliness issues. It was primarily due to record keeping and management of this procedure.

“This has since been rectified and the inspectors have been invited out again to reinspect the premises and records.

“We have implemented a new filing system and record keeping sheets which all senior staff have been shown, so in the rare occurrence should the key figures of staff be away from the business again somebody will know what to do. In 13 years of business we have always received five stars.”

The restaurant has an overall rating of 4.5 stars from 147 posts on Google reviews and a lot of positive comments.

It has a similar rating on Trip Advisor from over 400 reviews with two as recently as this week commenting on how good the food is.

The restaurant was re-visited by council inspectors in October 2018 and given a new higher rating of ‘four’.