October 11, 2019 11.22 am This story is over 53 months old

DJ slams Uber after London ride ends up in unexpected £1,400 trip to Sleaford

How did this happen?!
Chris Reed, also known as Plastician. Photo: Plastician/Twitter

A DJ in London has hit out at Uber with claims he was unfairly charged over £1,400 after an unexpected 300 mile round trip ended up in Sleaford.

Chris Reed, a DJ also known as Plastician, was trying to get from Fulham to Croydon in south London after a boozy night on October 6. He dozed off in the Uber car and the journey did not go to plan.

In a Twitter rant on October 10 he claims Uber have taken zero responsibility for their passenger’s safety and that there was no indication inside his app of ‘that address’ being entered by him.

The initial message has been retweeted over 2,300 times with over 6,800 likes.

Uber Support replied on his Twitter thread saying its team will review his message and then email him.

A spokeswoman for Uber told Lincolnshire Reporter: “We are currently looking into this incident. All riders who request a ride can see the fare estimate for their destination before a trip begins, and we encourage riders to confirm their destination with the driver before a trip commences.”

Photo: Plastician/Twitter

DJ’s Twitter rant

Plastician said an Uber employee at the call centre on Tuesday confirmed that his home address was on the booking when he called it in.

He claimed they are now denying it, despite having no proof that he ever entered the Sleaford address. He said he had never even been to Sleaford previously.

The DJ added that the money has since left his bank account after it was initially blocked for being suspicious on Sunday.

Uber are still looking into the incident.