Patients of troubled Hykeham medical practice to be transferred

Patients at a problematic GP surgery in North Hykeham will see their care transferred over to a neighbouring medical centre provider from April next year.

GP partners at Crossroads Medical Practice, which has been in special measures since 2015, on Lincoln Road left the practice in November after a three year period of the surgery being in “special measures”.

The long-term future of patients at the practice has now been secured. The NHS Lincolnshire West Clinical Commissioning Group (CCG) confirmed an agreement has been secured with North Hykeham based Richmond Medical Centre on Moor Lane.

As part of the move, Richmond will employ all Crossroads staff and continue to use the current premises.

As previously reported, Crossroads Medical Practice has been in special measures since 2015, with the exception of a short period.

An inspection by CQC in October 2019 found that in all areas the practice “requires improvement”, except leadership, where it was “inadequate”. Soon after, the CQC told the providers of their decision to terminate their contract.

As a result, Dr Parkes and Dr Pardoe left the practice on November 14, when it was taken over by Lincolnshire Community Health Services NHS Trust on a temporary basis, until the latest decision was made.

Sarah-Jane Mills, Chief Operating Officer at NHS Lincolnshire West Clinical Commissioning Group (CCG), said: “Patients at Crossroads have had a lot of uncertainty in recent years so it was vital that we made arrangements to ensure patients have access to local health services now and in the future.

“Richmond is a well-established and experienced provider of health services in North Hykeham and rated ‘Good’ by the Care Quality Commission (CQC). We are confident that they will provide patients with some much needed stability and a high level of care they expect.

“I would also like to take this opportunity to thank Lincolnshire Community Health Services NHS Trust (LCHS) for running Crossroads on a temporary basis while a long term solution was sought.”

Dr Mark Thornton, GP and Senior Partner at Richmond Medical Centre, added: “We want to reassure patients that there will be a wide range of appointments available both at the current Crossroads premises on Lincoln Road, and the Richmond premises on Moor Lane.

“We also offer a wider range of services including minor surgery, extended access appointments, and electronic consultations.”

Drop-in sessions & queries

A number of drop-in sessions are planned for the New Year for patients to talk to the doctors and practice team from Richmond and to hear more about their plans for future health services and patient care.

The drop-in sessions will be held at The Ark, located at 141 Moor Lane in North Hykeham, as follows:

• Tuesday, January 21, 2020 – 2pm-4pm
• Thursday, January 23, 2020 – 12pm-2pm
• Thursday, January 23, 2020 – 5pm-7pm

Any patients registered at Crossroads who have any questions or concerns are advised to contact the Patient Advice and Liaison Service on 0300 123 9553 or email [email protected]