March 12, 2020 5.14 pm This story is over 49 months old

‘No contact’ service added for Deliveroo in Lincoln

The firm wanted to ensure it was prepared for all scenarios

Hungry Lincoln residents using the Deliveroo app will benefit from the firm’s precautionary no-contact drop-off service as the fear of coronavirus continues to spread both locally and globally.

Deliveroo founder Will Shu wrote to the app users regarding steps he’s asked his team to take to “ensure we are prepared for all scenarios”, adding that “my absolute number one priority is the safety of customers, riders and restaurants, no matter what happens.”

People with a new cough or a fever have been told to self-isolate for seven days. Schools will not be asked to close, yet. See the latest coronavirus updates here. 

This has led to the launch of the no-contact drop-off service, meaning customers can request that the rider leaves the food on the doorstop to avoid the need for direct contact.

He said: “There’s a lot we still don’t know about Coronavirus, but health authorities have been clear that maintaining good hygiene is absolutely critical.

“As well as providing restaurants with additional packaging and stickers to seal the delivery bags, we’re also launching a no-contact drop-off service which will mean you can request in the app that your rider leaves the food on your doorstep – removing the need for direct contact for both parties.”

He added: “We know that people’s day-to-day lives are disrupted right now because of Coronavirus, and we’re working hard to ensure we provide the best service to you during this period.”

Deliveroo has also launched a fund to support its riders. Riders who are diagnosed with coronavirus and are unable to work during this period are eligible for financial support.