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Amanda McSorley

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Amanda McSorley joined the Research and Campaigns Team at Lincoln and District Citizens Advice Bureau in February 2013. She is a former journalist and newspaper editor, with 30 years’ experience of covering the issues that impact people’s lives.


A Citizens Advice campaign to stop sick and people being penalised while their ability to work is assessed has made politicians in Westminster take action.

The Work Capability Assessment (WCA) process has come under fire for lengthy and unfair decisions since it was introduced in 2008, leading to thousands of appeals.

Last October, the Government introduced Mandatory Reconsideration – an extra step to the process of getting the sick and disabled the help they need through the Employment Support Allowance (ESA).

Citizens Advice supported its aim of cutting of the lengthy, stressful and expensive appeal system for those challenging WCA decisions, but raised concerns that the way it was implemented would hit the most vulnerable users of the welfare system. This is because the extra help available through ESA is withdrawn while claims are reconsidered and people have to apply for Jobseekers’ Allowance (JSA). The result is not only substantial loss of income, but JSA also places requirements on claimants that have to be followed or benefits are withdrawn.

CAB advisers were aware of clients whose illness or disability meant they could not comply with the most basic JSA requirement to attend the Jobcentre fortnightly to ‘sign-on’ and failure to do so would result in benefit sanctions.

Citizens Advice launched an online petition calling on the Government not to cut people’s benefits while they reconsider the decision they are fit for work. This now has over 11,000 signatures, and now the Work and Pensions Select Committee has asked the Government to review its policy of cutting benefits saying it is ‘illogical’. CAB could not agree more as the stopping and starting of ESA payments cannot be saving money, with the Departments of Work and Pensions own figures showing each new Jobseekers’ claim costing £160 to start.

However, Citizens Advice campaign officer Kierra Box summed up who was really counting the cost: “While this is going on, thousands of sick and disabled people are facing living on the breadline for weeks at a time while their mental and physical health are sapped by finding (and often paying for) medical evidence to support their case or are hunting for jobs which they know they are not well enough to do.”

CAB is not resting on its laurels and wants to drive the message home that the policy isn’t working. The Government is running an independent review of the system for checking if people are fit for work. If you have claimed Employment and Support Allowance (or know someone who has) you can let them know about your experience. It’s as simple as filling in an online questionnaire or dropping them an email. Find out how online.

If you’ve never claimed ESA or don’t know anyone who has, you can still help by posting the petition on Facebook and encouraging your friends to sign it. None of us know when an accident or illness will leave us needing help to get by.

Amanda McSorley joined the Research and Campaigns Team at Lincoln and District Citizens Advice Bureau in February 2013. She is a former journalist and newspaper editor, with 30 years’ experience of covering the issues that impact people’s lives.

My online activity this weekend has included paying bills, checking my bank account, contacting friends, watching some of my favourite TV, researching this column and buying a door hinge for the kitchen fridge that would have cost at least double if I had gone down the more traditional route.

The above is pretty standard usage and would be taken for granted by most people who use the internet as a tool to make life at work and home better and easier.

However, most is not all, and BBC research shows 21% of the population still do not use the internet in this way due to lack of access and skills, so are missing out on the social and economic benefits of being online.

Citizens Advice research shows there is significant overlapping of the social profiles of those who do not use the internet and our clients  – social housing tenants, unemployed, disabled, having learning difficulties or health problems and/or on low incomes.

Many of the services our clients need are most easily accessible online, so the section of society that needs the internet the most in many ways is the one that is the most excluded from online activity.

Lincoln and District Citizens Advice Bureau took a significant step to bridging this digital divide when it opened its Community Online suite at its Beaumont Fee offices earlier this month.

Cllr Rosie Kirk officially opens the Community Online suite at Lincoln and District Citizens Advice Bureau watched by outgoing chief officer Neil Clurow. Photo: Bryan Hurt.

Cllr Rosie Kirk officially opens the Community Online suite at Lincoln and District Citizens Advice Bureau watched by outgoing chief officer Neil Clurow. Photo: Bryan Hurt.

It is a suite of computers overseen by a CAB staff member to help people solve their problems and access the services that can improve their lives from finding out about benefits and completing online claim forms to making savings on utilities and other services.

The government’s estimates households without the internet are missing out an £560 a year in savings by paying bills online and shopping, which for some of our clients would make a difference to keeping their heads above water.

Other activities the suite will help people get to include: job hunting; online banking; setting up email; self help for consumer or debt problems; applying for council housing; writing letters to creditors and finding health and support services.

The suite is open Monday and Wednesday 9am – 12.30pm and from 9am – 5pm on other weeks days. Drop-in services are available.

I realise the irony of writing an article about digital inclusion for a publication that is only available online, but The Lincolnite readers can help tell those without internet access and skills about Community Online’s services.

Amanda McSorley joined the Research and Campaigns Team at Lincoln and District Citizens Advice Bureau in February 2013. She is a former journalist and newspaper editor, with 30 years’ experience of covering the issues that impact people’s lives.

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