January 18, 2013 4.18 pm This story is over

Hope not lost for HMV and Jessops gift card holders

Still a chance: Shoppers who have unused gift vouchers from HMV or Jessops may be able to get their money back if a debit or credit card was used to buy them.

Shoppers who have unused gift vouchers from HMV or Jessops may be able to get their money back if a debit or credit card was used to buy them, says Lincolnshire Trading Standards.

Thousands have been left struggling to reclaim money after the high-street stores announced they would not accept gift vouchers after going into administration.

But hope is not lost, according to senior Trading Standards officer Heather Bellamy:

“If you bought a gift voucher with a credit or debit card, you may be able to get your money back.

“If you used a debit card to pay, you may be able to claim your money back through the MasterCard and Visa chargeback scheme, as long as it’s no more than 120 days since you bought the vouchers.

“There is greater protection if you bought vouchers worth over £100 using a credit card, as the purchase may be protected under the Consumer Credit Act.

“Unfortunately, there are no guarantees but it’s worth having a chat with your bank or credit card company. But please note that it’s only the person who bought the vouchers who can make a claim.”

For more information and advice, contact Lincolnshire Trading Standards on 01522 782341 or [email protected]

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