April 16, 2019 3.20 pm This story is over 32 months old

Ambulance to A&E transfer delays in Lincolnshire twice what they should be

Ambulance trust bosses say delays remain a “significant concern”

Patients at Lincolnshire’s hospitals waited on average 30 minutes to be transferred from ambulances into care last year, twice as long as the standard set by NHS England.

A report by East Midlands Ambulance Service NHS Trust showed that delays at United Lincolnshire Hospitals Trust were double the target set for emergency departments to accept patients.

Bosses at the ambulance trust said that handover and response times remain a “significant challenge”.

But, ULHT officials said the organisation has improved its patient transfer process over the past year.

The handover of patients from an ambulance to emergency hospital department should take no longer than 15 minutes, according to NHS England.

Photo: Steve Smailes for Lincolnshire Reporter

But figures in the report showed that patients waited on average 32 minutes in the final quarter of 2018/19 to be transferred.

Quarterly breakdown (average handover time)

  • Quarter one – 30 minutes, 53 seconds
  • Quarter two – 27 minutes, 44 seconds
  • Quarter three – 28 minutes 49 seconds
  • Quarter four – 32 minutes, 5 seconds

EMAS officials estimated that delays in handovers lost the trust 15,829 in ambulance response hours last year.

Quarterly hours lost to handover delays

  • Quarter one – 4,081
  • Quarter two – 3,451
  • Quarter three – 3,735
  • Quarter four – 4,562

David Williams, director of operations at East Midlands Ambulance Service. Picture: EMAS.

David Williams, Deputy Director of Operations at EMAS, said: “When our crews are delayed at hospital waiting to hand over a patient, they cannot be out in the community helping other people experiencing an emergency.

“We are currently working closely with the hospitals to further improve the patient handover process.”

Chief executive of EMAS, Richard Henderson, raised concern with ULHT in February this year over delays in transferring patients.

Richard Henderson, chief executive of East Midlands Ambulance Service NHS Trust. Picture: EMAS

In a letter to ULHT chief executive, Jan Sobieraj, he said the issue could cause “significant patient safety risks to uncovered emergency calls in the community”.

He added that EMAS has often had to care for patients in the back of ambulances.

“While I accept that the position within the emergency department is reflective of a far greater system issue, it remains unacceptable for patients to be held in the back of ambulances,” he said.

But, ULHT said that it had improved its handover times over the past year and that it would continue to work to decrease delays.

Lincoln County Hospital Photo: Steve Smailes/Lincolnshire Reporter

A trust spokesperson, said: “Over the last year our ambulance handover times have improved due to the work we’ve been doing with EMAS and NHS Improvement.

“We are doing everything we can to improve handover processes and the flow in and through our departments, and hope to see these times come down even further.

“At times when our emergency departments get extremely busy we can run out of space, which means ambulance crews have to wait until they are able to safely hand patients over to us.

“We always prioritise the most unwell patients, and when a handover cannot take place immediately, staff are allocated to work alongside ambulance crews to ensure those patients waiting are closely observed and any deterioration is dealt with by the most senior clinician in the department.”

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