October 5, 2023 8.00 pm

Skegness hotel and customers unsettled by Booking.com pay demands

Cancellations and alleged payment demands stir concern

A Skegness hotel and some of its customers are very frustrated by sudden cancellations and alleged threats demanding payments from Booking.com, the accommodation booking portal.

Dee and Gary Allen have run The Hatters Hotel on Drummond Road for just over two years, but this week they have been inundated with unhappy calls from future reservations. This has a big impact on them as Dee says around 80% to 90% of their custom comes from Booking.com.

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