Councillors have said progress has been made by Thames Ambulance Service since an improvement plan was put in place by Lincolnshire West Clinical Commissioning Group.
Thames won the contract to provide non-emergency patient transport for the region in July 2017 but was heavily criticised by staff and patients for its performance.
At a health scrutiny committee meeting held in December 2017, Lincolnshire county councillors gave a vote of no confidence in the service.
Thames have since undergone a management restructure which includes Derek Laird, former commercial director of West Midlands Ambulance Service, taking over as chief executive.
The shakeup also includes the introduction of a manager tasked with implementing recommendations made by the Care Quality Commission.
Despite the improvement in performance, Thames recently lost the contract for non-emergency patient transport in the north of the county.
In a statement, the CCG said that while improvements were seen with the service, patients were still “experiencing difficulty”.
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Exciting news for MyLocal app users and The Lincolnite readers! Our latest update is now available to download from your app store and comes packed with the best local news experience you can enjoy.
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